Last updated 6 August 2026
Shipping & Returns
Production and shipping
Orders enter production after payment is confirmed. Paid cards are reviewed, prepared for print, grouped into print batches, produced, checked, packed, and dispatched.
Estimated production and delivery windows may vary depending on order volume, print batching, courier availability, address accuracy, payment review, stock availability, technical issues, and public holidays. We aim to get your order to you within 5 working days of order
Delivery address
Please enter a complete and accurate delivery address at checkout. We rely on the address provided through checkout and may not be able to correct an address once an order has entered fulfilment.
If you notice an address mistake, contact us immediately with your order reference and the correct address. We will try to help before dispatch, but we cannot guarantee changes after production or fulfilment begins.
Tracking
Where tracking is available, tracking details may be provided by the courier, Shopify, or MyChaseTCG order updates. Tracking information may take time to appear after dispatch.
Courier updates are outside our direct control. Delivery scans can be delayed or skipped depending on the carrier and local depot.
Customer responsibilities
Please check your approved card previews, product selections, shipping address, and order details before checkout. The cards are custom-made from the generated designs you approve.
Colours, brightness, and small details may look slightly different between screens and printed materials. Screen previews are helpful, but they are not a perfect print proof.
Returns and cancellations
Because cards are custom-made and personalized, returns are generally not accepted for approved designs unless the product arrives damaged, defective, incorrect, or materially different from the approved order.
If you need to cancel, contact us as soon as possible. Cancellation may be possible before production starts, but it may not be possible once the order has moved into printing, packing, or dispatch.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us with your order reference, delivery details, a description of the issue, and clear photos of the packaging and product.
We will review the case and may offer a replacement, correction, refund, or other appropriate remedy depending on the circumstances.
Refund timing
Approved refunds are processed back through the original payment method where possible. Bank and card provider processing times may vary.
Refunds for custom goods are assessed case by case and may depend on whether the issue relates to a production fault, delivery damage, approved customer content, or a change of mind.